Frequently Asked Questions All Frequently Asked Questions about PostNL Belgium Belgian return shipments How can I track my parcel via Kariboo!? I want to return my purchase but the webshop did not enclose a return label. What happens now? Can I track my return shipment? Changing delivery details No results are found when I enter my no-answer code. What happens now? I used my no-answer code to select a new delivery time. Can I still change the time? Can I determine when and where my parcel is delivered? What is a ‘no-answer’ code? Receive a parcel within Belgium How can I track my parcel online? What is a barcode? What is the difference between a barcode and a no-answer code? What is Track & Trace? Receive an international parcel How can I track my parcel online? What is a barcode? What is the difference between a barcode and a no-answer code? What is Track & Trace? Signature on Delivery Someone other than the addressee signed for delivery. How is that possible? Who is allowed to sign for delivery? Online Shipping Tool Do I need a VAT number to use the Online Shipping Tool? How long is my shipping label valid? I send parcels very frequently. How can I send these at a discount? I want to send a parcel to a destination outside of the European Union. Which documents do I need to enclose? Do I need to register to use the Online Shipping Tool? Where can I drop off my parcel to be sent? Send parcels within Belgium What time will my parcel be delivered? How long does it take for my domestic parcel to be delivered? Can I also have PostNL deliver my return shipments? When can I drop off my parcels? Send parcels within Europe Which standard delivery options are there within the EU / Europe? Is my parcel delivered at home or do I have to pick it up at a PostNL location? Send parcels to the Netherlands Does PostNL also offer same-day delivery in the Netherlands? Does PostNL also deliver on Sundays in the Netherlands? What time will PostNL deliver my parcel in the Netherlands? Send parcels worldwide I want to send a parcel to a destination outside of the European Union. Which documents do I need to enclose? Cash on Delivery Do Cash on Delivery shipments which cannot be delivered to the recipient also go to a PostNL location? Can the recipient pay for a Cash on Delivery shipment electronically? Can a Cash on Delivery shipment also be delivered to the addressee’s neighbours? Extra Coverage The delivery driver came by with a parcel, but no one was home to receive it. What happens now? Track & Trace says the parcel I sent was delivered, but my customer did not receive it. Am I eligible for a compensation claim in the event of a damaged or lost parcel? Packaging Am I eligible for a compensation claim in the event of a damaged or lost parcel? What can I and what can’t I send? Send I want to send a parcel to a destination outside of the European Union. Which documents do I need to enclose? Can I also have my parcel delivered to a P.O. Box, International Business Reply Number, or PostNL location? My parcel was not delivered on time. Will my shipping costs be refunded? Why does PostNL recommend including the recipient’s e-mail address and telephone number on my parcel? Sending with contract How long does it take for my parcel to be delivered? How can I protect my parcel from damage? Can I have my parcels collected by PostNL? Shipping options I would like to send my parcel with insurance. What is the maximum amount I can insure? Can I send Cash on Delivery shipments with the Online Shipping Tool? Does the recipient always have to sign to receive a parcel?