Change delivery details

Select your desired delivery time and pick-up address

With this shipment service, you as a private recipient can change your delivery details up to 10:00pm. You can do so with the ‘not-at-home-code’. The delivery driver will leave this code if the recipient is not home on the first delivery attempt. With PostNL, you can choose what’s best for you: ‘delivery on your preferred day’ or ‘pick up from our PostNL Location’.

Track & Trace


The benefits of change delivery details

  • Options: deliver on your preferred day or pick up your parcel at a PostNL Location 
  • Saved for you at a PostNL Location for fourteen days
  • PostNL Locations: also open on Saturday

What does it cost?

Nothing. This extra service is entirely free of charge.

How does it work?

Easy, online in four steps:

  1. If you are not at home, our delivery driver will leave a note in the letterbox with your not-at-home-code. 
  2. Go to and enter your postcode and not-at-home-code. 
  3. Change the delivery details to match your preferred day and select your address or one of our PostNL Locations. 
  4. Confirm your changes with your e-mail address.


Only for private recipients.