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International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

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If you have any questions concerning the International Service Alerts then please feel free to contact us.

General update COVID-19

At the moment it is not possible to send mail and parcels to certain countries (see below). Countries around the world are taking measures due to the coronavirus that may affect logistical processes. This page provides current information per destination. 

In addition to delays in many destinations, some countries are updating their processes to minimise contact between deliverer and recipient during pick up and drop off. This can mean that they no longer request a signature for receipt, and the shipment is simply delivered. It also may be the case that routes into certain countries become unavailable. The overview provides information about which disruptions may affect international mail and parcel delivery.

Frequently asked questions and more information

Current events

Delayed delivery due to COVID-19

Date of alert:

5th of February 2021, ongoing
Expected delay:

Unknown

Region:
Worldwide
Reason for service alert:

For the list of countries below, we can give you more of an estimate of the expected delay. This delay is added to the normal delivery times. 

Australia: 1 - 21 days
Brazil: 20 days
China: 7 - 14 days
Croatia: 4-7 days
Cyprus: 4-7 days
Dominican Republic: 3 - 6 days
Finland: 1 - 6 days
France: 1 - 8 days
Ireland: 1 - 11 days
Japan: 7 - 12 days
Morocco: 8 days
New Zealand: 10 - 14 days
Portugal: 1 - 7 days
Spain: 6 - 14 days
Slovenia: 8 days
United Kingdom: 6 - 12 days
United States: 9 - 27 days

Delivery delays due to COVID-19. The situation is constantly changing. PostNL has no influence on this. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Algeria, Antigua & Barbuda, Anquila, Armenia, Argentina, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bosnia Herzegovina, Botswana, Bolivia, Bulgaria, Canada, Cape Verde, Central African Republic, Chad, Chile, Czech Republic, Costa Rica, Colombia, Curacao, Cyprus, Denmark, Dominica, El Salvador, Estonia, Egypt, Eswatini, Equatorial Guinee, French Guyana, Gambia, Georgia, Germany, Ghana, Granada, Greece, Guatemala, Guinea, Guyana, Hong Kong, Hungary, India, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Lesotho, Liberia, Luxembourg, Malaysia, Malta, Mauritania, Mexico, Mongolia, Montenegro, Nepal, Niger, Norway, Panama, Paraguay, Peru, Philippines, Poland, Russia, Romania, Saint Eustatius & Saba, Sierra Leone, Samoa, Serbia, Seychelles, Singapore, Slovakia, South Korea, Sweden, Switzerland, Senegal, Solomon Islands, Surinam, Thailand, Tonga, Trinidad and Tobago, Turkey, Tunesia, Ukraine, Uruguay, Vatican, Venezuela, Vietnam, British Virgin Islands, Zambia. 

No delivery due to COVID-19


Date of alert:

5th of February 2021, ongoing
Expected delay:

Unknown, no delivery possible at this moment

Region:
Worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.


Brunei, Bhutan, Cuba, Ecuador, Guinee Bissau, Honduras, Laos, Libya, Montserrat, New Guinea, Sao Tome and Principe, Saint Lucia, South Sudan, Syria, Tajikistan, Turkmenistan, Yemen.

Poland

Date of alert:

15th of February, ongoing
Average delay:

7 – 14 days

Country:
Poland
Reason for service alert:
Due to Covid-19 measures, high volumes and bad weather impact we experience delays in delivery of all types of mail and parcels in Poland. Delays can measure up to 14 days.

United States (US)

Date of alert:

2nd of February, ongoing
Average delay:

9 – 27 days

Country:
United States
Reason for service alert:
Update 2 February: We are currently unable to fly our volumes towards JFK Airport in New York due to heavy snowfall. Volumes are kept at our carriers side in NL and will be transported as soon as flights are accepted again. Impact on processing at USPS is unknown, but we expect severe delays in delivery of items in the New York area as well.

Due to the impact of peak volumes and limited availability or capacity of our United States Postal Service entry points (at US airports), we are experiencing heavy delays on our shipments. Transit data shows that USPS is experiencing major backlogs in these entry points, resulting for some volumes to experience delays of 6 weeks or more. 

We are aware of the issues USPS is facing and where. We are working closely with USPS every day to get our shipments to the right entry points with the best capacity. While we are working hard to resolve this as quickly as possible, we are dependent on our partners. Unfortunately these delays affects both mail and parcel volumes. In addition to that we have noticed missing scans in the US, resulting in items frequently missing updates until they are sorted in the domestic centers of USPS

Spain (ES)

Date of alert:

12th of January 2021, ongoing
Expected delay:

4-7 days

Country:
Spain
Reason for service alert:

Due to severe weather conditions in Spain, multiple delays can be expected for the pickup and delivery of all mail products in Spain.

United Kingdom (UK)

Date of alert:

12th of January 2021, ongoing
Expected delay:

6-12 days

Country:
United Kingdom
Reason for service alert:

Update: While Brexit has caused multiple disruptions in our logistical network towards the UK, we are pleased to inform you that all mitigating actions we took have resulted in no further delays as from the 7th of January. The traffic jams at Calais have been resolved and we are able to handover our volumes in the UK as promised. The processing of all volumes is currently also handled according the expected transit times. The impact of COVID-19 measurements is still in place but impact on customs checks is declining as we are able to provide all required documentation. Expected delays for destination UK due to the COVID-19 measures are set between 4-7 days.Due to the suspension of the Eurotunnel our transport capacity to the United Kingdom has been significantly reduced. We expect that the suspension will affect traffic up until and after Christmas. PostNL will continue to offer mail and parcel services to the UK. However note that we expect strong delays due to the traffic congestion and public holidays. We are currently looking into expanding our transport capacity. 

Delivery after first of January 

Please take in account that there is a possibility that your parcel to the UK will be delivered after 1-1-2021 when the consequences of the Brexit are a fact. Therefore we recommend to add an invoice to the outside of each parcel to ensure a smooth customs clearance which will be applicable from then on. More information about the impact of the Brexit you can find at postnl.nl/brexit.

Sweden (SE)

Date of alert:

7th of January 2021, ongoing
Expected delay:

none

Country:
Sweden
Reason for service alert:

Due to an IT issue at our postal partner (PostNord) in Sweden, there might be delivery scans missing for this destination – which is estimated to be 10% of the Packet Tracked and Registered shipments. The issue is not causing any delays or a decrease in the delivery quality.

Germany (DE)

Date of alert:

14th of December 2020, ongoing
Expected delay:

4-7 days

Country:
Germany
Reason for service alert:
Due to a high amount of parcels and Express Mail Service (EMS) sendings into Germany they are experiencing delays in delivery. Volumes are higher than they are able to process. 

Italy

Date of alert:

11th of December 2020, ongoing
Expected delay:

Unknown

Country:
Italy
Reason for service alert:
Poste Italiane suspended delivery services in the below postal code areas, in order to minimise the spread of the coronavirus (Covid-19):
Camastra (CAP 92020) - in the Caltanissetta area
Misilmeri (postcode 90036) en Ciminna (90023) - in the Palermo area
Vittoria (CAP 97019) en Acate (97011) - in the Ragusa area
Cesarò (98033), Bronte ( 95034), Maniace (95030) en San Teodoro (98030) - in the Catania area
Pallagorio (88818) - in the Cosenza area
Cotronei (88836), Isola Capo Rizzuto (88841) en Mileto (89852) - in the Catanzaro area
Bagnara Calabra (89011), Platì , Bruzzano Zeffiro (89030), Cardeto (89060) - in the Reggio Calabria area
Postal code reopened: 97013

Hong Kong

Date of alert:

11th of December 2020, ongoing
Expected delay:

4 - 7 days

Country:
Hong Kong
Reason for service alert:
HongPost informs us that new restrictions have come in place in order to prevent further outbreak of Covid-19. This will result in delays in delivery for all types of mail.

Luxembourg

Date of alert:

7th of December 2020, ongoing
Expected delay:

4-7 days

Country:
Luxembourg
Reason for service alert:
In order to minimise the impact of Covid-19 Luxembourg Post is forced to adjust their operations in order to secure the health and safety of their employees. They informed us this will result in delays in delivery and will last till further notice. 

Malta

Date of alert:

7th of December 2020, ongoing
Expected delay:

7-14 days

Country:
Malta
Reason for service alert:
In order to minimise the impact of Covid-19 Malta Post is forced to adjust their operations in order to secure the health and safety of their employees. They informed us this will result in delays in delivery and will last till further notice. Due to general transport capacity scarcity regarding this destination, we expect an additional delay.

France (FR)

Date of alert:

7th of October 2020, ongoing
Expected delay:

unknown

Country:
France
Reason for service alert:
Update 7th of October: Heavy rainfalls caused flooding’s in the regions surrounding Nice and therefor disrupting transport to and from these areas and local infrastructure. This may lead to delays in delivery and collection of mail and parcels.

Update 25th of September: La Poste has increased the number of collection days to 5 days. Delays are still applicable for delivery on (Express) mail volumes but will be less than before. 

Update 23th April: The local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.