International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

E-mail Alerts

Be the first to receive our International Service Alerts
Register here

Contact

If you have any questions concerning the International Service Alerts then please feel free to contact us.

Current events

Macau (MO)

Date:

20 September 2018
Expected delay:

warning

Country:
Macau
Reason for service alert:

Macau was struck by Typhoon Mangkhut. This caused damages in the Macau region and deliveries suffered a delay of one day. We have received a message on September 18th that normal operations have resumed.

Japan (JP)

Date:

20 September 2018
Expected delay:

update

Country:
Japan
Reason for service alert:

Update: The tropical storm in Japan is over and volumes are moving through Kansai International Airport once again. Delays can still occur as local backlogs might need to be cleared.

United States (US)

Date:

12 September 2018
Expected delay:

1 - 3 days

Country:
United States
Reason for service alert:

Hurricane Florence is active on the East-Coast of the United States. The severe weather conditions have immediate consequences on mail delivery and causes possible delays. If we receive new relevant information about the situation we will inform you.

Japan (JP)

Date:

10 September 2018
Expected delay:

4 - 7 days

Country:
Japan
Reason for service alert:

North Japan was struck by an earthquake. This led to possible delays within the Hokkaido region (postcode 00・04-09). If we receive new relevant information about the situation we will inform you.

Japan (JP)

Date:

5 September 2018
Expected delay:

4-7 days

Country:
Japan
Reason for service alert:

Japan was struck by tropical storm Jebi. This caused a tanker to damage a bridge leading to Kansai International Airport (KIX). This led to local infrastructure problems and possible delays. We will let you know if the situation changes.

Costa Rica (CR)

Date:

11 September 2018
Expected delay:

1 - 3 days

Country:
Costa Rica
Reason for service alert:

Costa Rica is currently experiencing a nationwide strike. Unfortunately this incident has consequences on the final stage of delivery and causes possible delays. If we receive new relevant information about the situation we will inform you.

South Korea (KP)

Date:

29 August 2018
Expected delay:

4-7 days

Country:
South Korea
Reason for service alert:

South Korea has been struck by a Typhoon. Due to this many flights at Incheon Airport in Seoul are canceled and delayed. This also affects the EMS items to Jeju-island. The delayed flights mainly concerns the following postcode: 63000 – 63644. If we receive new relevant information about the situation we will inform you.

India (IN)

Date:

24 August 2018
Expected delay:

14 - 28 days

Country:
India
Reason for service alert:

The sad news has come that Kerala state in India currently suffers from heavy flooding. This incident has immediate consequences for the operations at Kochi International Airport and deliveries in the region can suffer delays. If we receive new relevant information about the situation we will inform you.

Italy (IT)

Date:

17 August 2018
Expected delay:

1 - 3 days

Country:
Italy
Reason for service alert:

Unfortunately there are delays in the Genoa region in Italy due to a collapsed bridge in the city. Parcels and letters in the region can suffer delay due to problems with the infrastructure.

Saudi Arabia (SA)

Date:

17 August 2018
Expected delay:

1 - 3 days

Country:
Saudi Arabia
Reason for service alert:

From now on Saudi Arabia will start with the value-added tax (VAT) payable by the addressee at the rate of 5% of the item’s total value. This tax will be applied to all items containing goods sent to Saudi Arabia. Please keep in mind that the tax will apply without exceptions and regardless of their category (letter post, parcel post or EMS) and purpose.

Indonesia (ID)

Date:

07 August 2018
Expected delay:

7 -14 days

Country:
Indonesia
Reason for service alert:

Lombok Island has been struck by an earthquake. Unfortunately this has cost damage to local postal offices, therefore deliveries in particularly the West Nua Tenggara province can experience delays. 

This mainly concerns the following postcodes: Mataram (83000–83365), Selong (83600–83672) and Sumbawa Besar (84300–84381).

Japan (JP)

Date:

16 July 2018
Expected delay:

4 -7 days

Country:
Japan
Reason for service alert:

As from the 11th of July Japan is experiencing heavy floods due to active typhoons in the region. Mail deliveries can be postponed because due to hinder by excessive water. We expect mail deliveries to resume after the extreme weather has been ceased. We will inform you when the situation will be back to normal. 

South Africa (ZA)

Date:

16 July 2018
Expected delay:

Solved

Country:
South Africa
Reason for service alert:

The postal operator of South Africa has informed us that all traffic suffers from delays due to strikes in the country. The situation has started on the 3rd of July and has been ongoing since. We expect that services to South Africa are delayed until the situation has ceased. We will inform you when the situation will be back to normal. Update: The strike has ended. We expect normal operations to resume as soon as possible although we expect that there might be backlogs locally. Minor delays can be experienced as these backlogs are cleared. We will inform you when the situation will be back to normal. 

Italy (IT)

Date:

11 July 2018
Expected delay:

1 - 3 days

Country:
Italy
Reason for service alert:

We have been notified by one of our Italian partners of delays in Southern Italy. Highways connecting Northern and Southern Italy are blocked due to road incidents. Items bound for Southern Italy might suffer a delay as they will be one day longer in transit due to the disruption. We will inform you when the situation will be back to normal.

China (CN)

Date:

10 July 2018
Expected delay:

4 - 7 days

Country:
China
Reason for service alert:

Typhoon Maria is currently active in the Pacific Ocean. It is predicted to hit Taiwan and mainland China on Tuesday (10/07) and Wednesday (11/07). Delays in deliveries can be expected as the Typhoon can disrupt traffic in the region. We will inform you when the situation will be back to normal.

Antigua and Barbuda (AG)

Date:

26 June 2018
Expected delay:

Solved

Country:
Antigua and Barbuda
Reason for service alert:

Postal workers in Antigua and Barbuda are currently on strike. Deliveries in the region can suffer delays. We will inform you when the situation will be back to normal.

Sri Lanka (LK)

Date:

15 June 2018
Expected delay:

7 - 14 days

Country:
Sri Lanka
Reason for service alert:

We have received reports of extensive strikes in Sri Lanka. Postal Employees in Colombo refused work since 11/06. We expect a significant impact for services to Sri Lanka. We will inform you when the situation will be back to normal. Update: The strike in Colombo has been resolved. Deliveries to Sri Lanka are expected to resume to normal within the next few weeks as backlogs will be cleared. We will inform you when the situation will be back to normal.

France (FR)

Date:

12 june 2018
Expected delay:

1 - 3 days

Country:
France
Reason for service alert:

We have received reports of heavy rainfall in France on 12/06. Closed roads can cause minor delays in the transport and final delivery of items. We will inform you when the situation is back to normal.

North America (US)

Date:

12 june 2018
Expected delay:

1 - 3 days

Country:
North America
Reason for service alert:

Hurricane Bud is currently active West of Mexico moving northwards into the United States. By the time it hits San Fransisco it is expected to decrease to a tropical storm. Due to the bad weather, delays can be expected in the upcoming weeks because of poor weather conditions. We will inform you when the situation is back to normal.

Greece (GR)

Date:

29 May 2018
Expected delay:

1 - 3 days

Country:
Greece
Reason for service alert:

The Confederation of the Greek workers and the Association of the Civil Servants have announced a 24-hour strike on Wednesday 30 May. This will impact mail deliveries in Greece. Deliveries can be delayed for 1 to 2 days. We will inform you when the situation will be back to normal.

United States of America (US)

Date:

29 May 2018
Expected delay:

Resolved

Country:
United States of America
Reason for service alert:

On Monday 28 May, subtropical storm Alberto will land on the eastern Florida coast. During the week the storm will move up through the United States until it reaches Michigan on Thursday 31 May. Deliveries in the regions that will be affected by the storm can suffer minor delays. We will inform you when the situation will be back to normal. Update: Storm Alberto has passed and all operations in the USA have recovered to normal.

Brazil (BR)

Date:

24 May 2018
Expected delay:

7 - 14 days

Country:
Brazil
Reason for service alert:

We have received reports of a strike by truck drivers in Brazil. Correios Brazil has informed us that logistics operations are impacted by the strike due to road blocks and fuel shortages. It is unknown at this point when the strike will end. We will inform you when the situation will be back to normal. Update: Correios Brazil has informed us that the strike in Brazil has ended. In the upcoming weeks the flow in Brazil will need to recover. We expect that deliveries in the upcoming weeks will experience delays because of this.

United States of America (US)

Date:

18 May 2018
Expected delay:

1-3 days

Country:
United States of America
Reason for service alert:

The national postal service of the United States of America, USPS, has informed us of expected delays in North-East America due to the aftermath of a storm. Damaged infrastructure can cause delays in the upcoming weeks. We will inform you when the situation will be back to normal.

Chile (CL)

Date:

18 May 2018
Expected delay:

14 - 28 days

Country:
Chile
Reason for service alert:

We are currently monitoring delays for deliveries in Chile. CorreosChile have informed us of generic capacity concerns at customs due to increasing international volumes. Items can be queued up to 20 working days before being processed by Chilean customs. We will continue to monitor the quality, although it is unclear at this point when the situation will improve. Currently we measure 25 working days total in transit. We will inform you when there are any updates.

Brazil (BR)

Date:

18 May 2018
Expected delay:

7 - 14 days

Country:
Brazil
Reason for service alert:

We have received reports of a strike at Brazilian customs. Tax auditors will strike for 30 days, starting 14 May. Only essential operations will continue. We are in close contact with our Brazilian partners to confirm the impact the situation at customs have. We will inform you when the situation will be back to normal.

Belgium (BE)

Date:

16 May 2018
Expected delay:

1-3 days

Country:
Belgium
Reason for service alert:

We have been notified of a nationwide strike in Belgium which takes place on 16 May and will affect operations at Bpost, the national postal operator of Belgium. Minor delays can occur throughout the country. We expect that normal operations will resume on 17 May.

United Kingdom (GB)

Date:

4 May 2018
Expected delay:

No scan

Country:
United Kingdom
Reason for service alert:

Royal Mail has notified us of an issue with their IT infrastructure. Track and Trace services in the United Kingdom can be affected by this. We will inform you when the situation will be back to normal.

Sweden (SE)

Date:

3 May 2018
Expected delay:

No scan

Country:
Sweden
Reason for service alert:

The national postal service of Sweden, PostNord Sverige, has notified us that it has been experiencing IT issues since Thursday, 26 April. Track and Trace services in Sweden might be influenced because of this.

Nicaragua (NI)

Date:

26 April 2018
Expected delay:

No service

Country:
Nicaragua
Reason for service alert:

The processing of post in Nicaragua has been halted due to the political unrest in the country. We will continue to accept items for Nicaragua and buffer them in the Netherlands until the embargo has been lifted. Deliveries will suffer delays until the situation has been resolved. We will inform you when the situation will be back to normal.

Brazil (BR)

Date:

26 April 2018
Expected delay:

1 - 3 days

Country:
Brazil
Reason for service alert:

We have received reports of a fire in a depot in Indaiatuba, north of Sao Paulo. Items with postcodes between 13330001 and 13349999 can be affected by it.

Greece (GR)

Date:

13 April 2018
Expected delay:

4 - 10 days

Country:
Greece
Reason for service alert:

We are monitoring significant improvements for destination Greece since the reported issues in Greece in late Q4 2017. Currently we expect 4 to 10 working days for deliveries in Greece. We expect to see further improvements in the upcoming months.

Bolivia (BO)

Date:

11 April 2018
Expected delay:

Solved

Country:
Bolivia
Reason for service alert:

Services to Bolivia have resumed. We expect that backlogs can cause minor delays in the next few days with normal service levels to be reached next week. Please note that the organisation in Bolivia is new and might need time to calibrate its proceses. We will continue to monitor the quality to Bolivia. We will inform you when the situation will be back to normal.

Netherlands (NL)

Date:

19 March 2018
Expected delay:
1 - 3 days
Country:
Netherlands
Reason for service alert:

Please be advised that on Sunday 1 and Monday 2 April there are Easter celebrations in the Netherlands. During these two days operations will be on a reduced level.

On 27 April there will be another public holiday, Kingsday, on which there are reduced operations as well. As a result, deliveries in the Netherlands can experience some delay during these holidays.

Brazil (BR)

Date:

12 March 2018
Expected delay:
7 - 14 days
Country:
Brazil
Reason for service alert:

We have received notifications of backlogs in Brazil due to capacity issues at the Brazilian national courier. During the weekend worker unions in Brazil have decided to strike from Monday 12 March onwards. The strike has an undefined period and it is uncertain what the scale of the strike will be. We are in close contact with authorities in Brazil to get a clear assessment of the situation. Currently, we measure up to 25 working days for all flows to Brazil, please be advised that this can increase in the upcoming weeks due to the issues in Brazil. We will inform you when the situation will be back to normal. Update 15-03: The strike ended due to a court intervention.

Guatamala (GT)

Date:

21 February 2018
Expected delay:
No service
Country:
Guatamala
Reason for service alert:

Due to political developments in Guatemala, the national post courier's license has been suspended since the end of 2016. We have received messages from local authorities that they expect to restart activities in Q3 of 2018. We advice customers not to send items with destination Guatemala until further notice. We will inform you when the situation will be back to normal.

Saudi Arabia & United Arab Emirates (SA & AE)

Date:

4 January 2018
Country:
Saudi Arabia
Reason for service alert:

Effective 1 January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item entering the Kingdom of Saudi Arabia and United Arab Emirates to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia and United Arab Emirates, regardless of their purpose.

It is therefore essential that each CN22/23 provide clear and precise details, including the name of the product and the total value under each item. This will help speed up Customs processing. Missing details may cause delays.

South Africa (ZA)

Date:

19 October 2017
Expected delay:
7-14 days
Country:
South Africa
Reason for service alert:

Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available. Update 28-03: We are measuring significant improvements for destination South Africa. Performance was low due to capacity issues at the South African post, which was amplified due to peak volumes in December and January. Currently we measure 20 working days in transit for South Africa. We aim to provide further updates when the situation improves, or additional information when available.

Venezuela (VE)

Date:

15 August 2017
Expected delay:
Unknown
Country:
Venezuela
Reason for service alert:

We would like to inform you that itís not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country. Currently, we are exploring alternative routes, but advise you not to send any items to Venezuela until further notice.

Should the situation change or if we have a suitable alternative, we will inform you accordingly.