International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

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If you have any questions concerning the International Service Alerts then please feel free to contact us.

General update COVID-19

At the moment it is not possible to send mail and parcels to certain countries (see below). Countries around the world are taking measures due to the coronavirus that may affect logistical processes. This page provides current information per destination. 

In addition to delays in many destinations, some countries are updating their processes to minimise contact between deliverer and recipient during pick up and drop off. This can mean that they no longer request a signature for receipt, and the shipment is simply delivered. It also may be the case that routes into certain countries become unavailable. The overview provides information about which disruptions may affect international mail and parcel delivery.

Frequently asked questions and more information

Current events

No delivery due to COVID-19 or other reasons

Aruba, Bonaire, Curaçao and Saint Martin

Date of alert:

26 June 2022, ongoing
Expected delay:

1-2 weeks

Region:
Aruba, Bonaire, Curaçao and Saint Martin

Reason for service alert:

Due to a severe storm we are expecting delays in the delivery of all types of mail and parcels to Aruba, Bonaire, Curaçao and Saint Martin

South Africa (ZAF)

Date of alert:

1 June 2022, ongoing
Expected delay:

12 days

Region:
South Africa

Reason for service alert

Update 29-06-2022: Unfortunately, the postal handling in Johannesburg has not resumed. This means that mail and parcels between 30 May and today are not yet delivered. 


Due to the relocation of a warehouse in Johannesburg there will be no postal handling between the 30th of May and the 10th of June. Therefore we expect a delay of 12 days for all types of mail and parcels to South Africa.

Portugal (PRT)

Date of alert:

25 May 2022, ongoing
Expected delay:

4-7 days

Region:
Portugal

Reason for service alert:

We are experiencing delays in the delivery of all types of mail and parcels to Portugal. We are in close contact with our partner Correios to find out more about the cause and the duration of the delay.

Honduras (HND)

Israel (ISR)

Russia (RUS)

Japan (JP)

Ukraine (UA)

Ireland (IE)

Solomon Islands (SI)

China (CN)

Spain (ES) - Canary Islands, Ceuta and Melilla

Canada (CA)

Australia (AU)

United States (US)

Afghanistan (AF)

Belarus (BY)

Romania (RO)

Turkmenistan (TM)

Solved

Australia (AU)

New Zealand (NZ)

Chile (CL)

Bulgaria (BGR)

Romania (RO)

United Kingdom (GBR)

Nicaragua (NI)

Greece (GR)

Portugal (PT)

Spain – Canary and Balearic Islands (ES)

Tonga (TO)

Australia (AU)

Peru (PER)

Saint Lucia (LCA)

Cayman Islands (KY)

Brazil (BRA)

Kuwait (KWT)

Indonesia

Japan (JP)

Ireland (IE)

Cayman Islands (CYM)

Kazakhstan (KZ)

Hong Kong (HKG)

Malaysia (MY)

Ireland (IE)

Moldova (MDA)

Greece (GR)

Italy (IT)

Thailand

Phlippines (PH)

Equatorial Guinea (GQ)

Germany, The United Kingdom and The Netherlands

Oman (OM)

Pakistan (PK)

Cambodia (KH)

Greece (GR)

United Kingdom (UK)

China (CN)

Cuba (CU)

Honduras (HN)

Canada (CA)

Jamaica (JM)

Peru (PE)

Bermuda (BM)

China (CN)

Greece (GR)

Thailand (TH)

United States (US)

Italy (IT)

Italy (IT)

Thailand (TH)

Bermuda (BM)

Belgium, Germany, Luxembourg, Switzerland and The Netherlands

New Zealand (NZ)

Poland (PL)

Lebanon (LB)

Sri Lanka (LK)

Israel and Palestinian Territories

Australia (AU)

France (FR)

Nepal (NP)

France (FR)

Canada (CA)

Australia (AU)

Indonesia (ID)

Brazil (BR)

United States (US)

Chile (CL)

Moldova