Belgian return service

Easily return your parcel with PostNL

PostNL offers your potential customers an excellent national returns service. The returns service doesn’t just increase sales. It also results in increased conversion on your site, higher turnover and recurring customers.

The benefits of Belgian return service

  • Returns at 1100 PostNL Locations
  • Our Customer Service closely follows your return shipments
  • Competitive return shipment rates: choose whether to charge to your customer

What does it cost?

The rate per parcel depends on the weight, dimensions and number of parcels per year. If you become a regular customer with a contract, we will work together to find a custom solution for your business, making you eligible for a discount. 

Want to find out what PostNL can do for you?

Request your free quotation here

How does it work?

Easy, online in four steps:

  1. You request return labels from PostNL.
  2. If your customer wishes to return their parcel, they will request a return label from you. Because you chose whether or not to enclose the return label in your shipment. 
  3. Your customer gets the parcel ready for shipment and brings it to 1 of the 1100 PostNL Locations collaborating with Kariboo!, dispersed throughout Belgium. Find all locations in the location finder.
  4. The returned parcel is shipped back to the sender via our Belgian network.


  • Maximum weight per parcel: 30 kg
  • Maximum dimensions per parcel: 100 x 70 x 50 cm
  • The recipient attaches the return label to the parcel