International return service

Easily return your parcel with PostNL

PostNL offers your potential customers an excellent international returns service. In and outside Europe. The returns service doesn’t just increase sales. It also results in increased conversion on your site, higher turnover and recurring customers.

The benefits of international return service

  • Send to and from any country in the world
  • You can choose when and how often
  • A platform with you in complete control
  • Multiple return networks available
  • Make use of the 1100 PostNL locations
  • Inform your customers via e-mail or a notification on your site

Go to our Response Service

How does it work?

PostNL developed a platform for you where you can request international return labels in no time. 

Need more?

Opt for our advanced solution, where we adapt the software to meet your needs, seamlessly integrated within your own IT system.

Returns for third parties?

Go for our Wholesale returns solution. You get all international return services and software so that your customers can manage their own customers’ returns.


This service is only for regular customers. To return International parcels, you will need a customer number and Reply number.