Frequently Asked Questions

Can I choose where and when my package will be delivered? 

If the courier cannot deliver the package at the first attempt, he/she will leave a message for you with a not-at-home code. This code can be used to easily choose where and when you want to receive your package. 

This can be at home or at one of the 1,000 PostNL locations. The Location Guide allows you to easily find a PostNL location in your area. 

You can change the delivery up to 10:00 pm the same day. Otherwise, the courier will try again the next day (with the exception of Sundays and public holidays).

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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