Frequently asked questions

Frequently asked questions about the coronavirus

Read the frequently asked questions about the coronavirus and PostNL


Are you still delivering parcels?

What measures is PostNL taking to prevent the further spread of the coronavirus?

PostNL points

My PostNL point is closed. Where can I pick up my parcel now?

What should I do if I want to collect my parcel from a PostNL point without having direct contact?

What happens if I do not want to disclose the last 3 digits of my national register number?

I am in quarantine, can someone else collect my parcel?

Sending and receiving parcels

What to do if I do not want any direct contact with the parcel deliverer?

How will I be informed if parcels can no longer be delivered in my area?

How do I know if my parcel will be delivered?