Menu

Frequently asked questions

Information about the coronavirus

The health and safety of our employees, customers and partners are paramount, which is why we at PostNL are following developments on the coronavirus ever so closely. We are of course taking measures as and when useful and necessary. In so doing we are following the guidelines and instructions of the FPS Public Health and other authorities. We make sure that our employees know what they have to do to stay healthy and work as safely as possible. The health and safety of our worker takes overriding priority. Our delivery staff keep a distance of 1.5 metre and avoid physical contact.

The government in Belgium has announced new measures to stem the spread of the coronavirus. We continue to deliver parcels safely to the homes of consumers.

The Belgian government has decided that non-essential shops will be closed as of 12:00 noon on 18 March. Part of the PostNL points in Belgium will be closed as a result. These measures affect web shops that dispatch parcels to Belgium. The web shops and the PostNL points will be informed accordingly.

Delivery

Delivering mail, parcels and other consignments for our customers helps to maintain social intercourse. That is why we continue to deliver in a responsible manner. According to the FPS Public Health, the risk of contamination via mail and parcels is very small but not entirely excluded. There is no evidence that people have been infected by mail or parcels.

Preventing the virus from spreading

We follow the FPS Public Health guidelines and take hygiene measures to prevent the virus from spreading further. We make sure that our employees know what they have to do to stay healthy and to work as hygienically as possible. Our delivery staff keep a distance of 1.5 metre and avoid physical contact.

Parcels at a PostNL point

Parcels located in a closed PostNL point will remain there. We are doing everything possible to find a solution to this issue.

As of today, it will no longer be possible to have your order sent directly to a PostNL point. Parcels that are still dispatched to a PostNL point will be returned to sender. Parcels that we cannot deliver to a consumer’s home after a second attempt, will go to a PostNL point that remains open.

For specific health questions we refer to the special information site about the coronavirus of the Belgian government. If you have questions please call 0800 14689 or mail to info-coronavirus@health.fgov.be.

Frequently asked questions

Others also viewed