The online market is evolving rapidly. PostNL is constantly responding to this by adapting its parcel delivery service to both the growth and the wishes of senders and recipients. Our aim is to deliver parcels immediately: wherever and whenever.
Consumers can increasingly choose where and when they want their parcel delivered. In Belgium we have achieved an average of 96% for all deliveries. A large number of the recipients who are not at home are not there either when a second delivery attempt is made. Our customer satisfaction survey shows that these recipients prefer to have their parcel delivered directly to a PostNL point.
We respond to this need by delivering the parcel to the PostNL point after the first delivery attempt. This means the recipient will be able to pick up the parcel a day earlier.
We aim to deliver as many parcels as possible on the first delivery attempt. We have achieved an average of 96% success rate for first time deliveries. A large number of the recipients who are not at home are not there either when a second delivery attempt is made. Our customer satisfaction survey shows that these recipients prefer to have their parcel delivered directly to a PostNL point.
We meet this need by delivering the parcel to the PostNL point after the first delivery attempt. This means you will be able to pick up the parcel a day earlier.
From 11 April 2021 one delivery attempt will be the norm in Belgium.
This change applies to everyone receiving parcels in Belgium.
Correct, this is indeed no longer possible. Your parcel will be available at a PostNL Point near you the next day. Where and when exactly can be tracked with our track & trace site.
If the parcel is not delivered on the first attempt, you, as usual, receive a ‘not-at-home’ note in the letterbox and an email to follow the parcel via track & trace. The parcel is sent to a PostNL point where it can be picked up the next day.
You can find information regarding your parcel with the 3S-code and a KB ‘not-at-home code’. The codes can be found in the notification mail or on the not-at-home note. This code allows you to see where and when the parcel can be picked up via track & trace.
The parcel is available for 7 days for pick up at the nearest PostNL point. After 7 days it is returned to the sender.
Over the coming months we will continue to expand our Belgian retail network significantly. More PostNL points means more local opportunities for you to pick up parcels. By the end of 2021, we expect to have more than 900 PostNL points in Belgium.
Contact us
Do you wish to know the status of your parcel? Please use our Track & Trace page.
Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.
