Frequently asked questions

Problems with your PostNL account

Unable to log in or another problem with your PostNL account? Here below we list a number of solutions for you.

Forgot your password

Forgot your user name

E-mail address and/or password not recognised

Account created, but no activation mail received

No more access to e-mail address connected to my PostNL account

Message ‘You already logged in before, but haven't activated your account yet’

Problems with cookies or your browser does not support the PostNL website

My problem is not listed. What now?

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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