Frequently Asked Questions

Do I qualify for compensation in the event of a damaged or lost package?

We are sorry to hear your package has been damaged. You can read about what you can do about this below.

Let the sender know your package was damaged when you received it, or you have not received it at all, as soon as possible. The sender may then be able to claim compensation. The sender may request photographs of the damaged contents, the box, and other packaging material.

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Contact us



PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



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