Frequently Asked Questions

If I enter my not-at-home code, I do not see any results. What happens next?

There may be something wrong with the scanning of your package. For more information please contact our customer service. This can be done via Facebook, via our contact form or by phone.

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Contact us



PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



What is your question about?

Packet
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Extra@Home
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