International Service Alerts

Date:

4-7 days

Parts of Zimbabwe have been affected by Cyclone Idai, which hit the country on Friday March 15th, 2019. The cyclone caused serious damage to bridges and the road network in parts of Manicaland. The collection and delivery of mail and parcels are affected in Chimanimani, Chipinge, Biriiri, Birchenough, Nyanga, Nyazura and Rusitu areas.

Date:

1-3 days

Update 13 March: The protests of the French customs are continuing. We still measure delays for parcels with destination UK.  And expect a 24-28 hours delay for the upcoming days.

8 March: Due to protests by the French customs a heavy traffic jam arises at Calais since the 5th of March. Parcels destined for the United Kingdom go via this route and are therefore delayed. When it comes to the letter post flow there is a minimal effect because alternative routes can be used. As soon the current situation changes, we will communicate about this.

Date:

Solved

On the 8th of March a general strike will take place in both Italy as well as Spain. Therefore mail and parcels intended for these destinations will be delivered with delays.

Date:

solved

There is a constant strike going on at the international sorting centre in Helsinki. This will affect mail volumes to and from Finland and delays can be expected.

Date:

Solved

A general strike is announced in Belgium on the 13th of February 2019. The strike will have an impact on the delivery of mail and parcels and delays can be expected.

Date:

Solved

The national postal service of Chile reports heavy flooding due to rain in Arica and Parinacota. This is affecting the collection and delivery of mail and parcel products. Delays can be expected for all volumes in- and outside these areas of Chile.

Date:

solved

Due to political developments in Guatemala, the national postal service of the country was (temporarily) blocked at the end of 2016. The postal service was expected to resume work at the end of 2018, but this is not the case so far. It is not yet known when the work will be resumed.

Date:

1-3 days

UPDATE: The severe weather conditions in the North of France are continuing and with it also the delay in delivery. A traffic ban is currently in force.

Due to heavy snowfall in the north of France, the postal transport has to deal with traffic disruptions. This has an effect on the delivery of mail and parcels in this area. Deliveries going from Calais to the UK might be delayed as well.

Date:

Solved

Due to extreme cold weather conditions in the United States all services were suspended on 31/01. We expect delays until the weather conditions have improved. The following postcode regions are affected: 

Michigan: 486–491, 493–499 Indiana: 460–469, 472–475, 478, 479 Chicago: 606–608 Lakeland: 530–532, 534, 535, 537–539, 541–545, 549, 600, 602, 601, 611 Detroit: 480–485, 492 Central Illinois: 601, 603–605, 609, 613, 614, 616, 617 Northern Ohio (Cleveland and Lima areas): 441, 458 Ohio Valley (Cincinnati and Columbus areas): 452, 430–432 Northland: 540, 546–548, 550, 551, 553–564, 566 Hawkeye: 500–514, 520–528, 612 Dakotas: 580–588, 570–577 Eastern Nebraska: 680–689.

Date:

4-7 days

As a result of the earlier update on South Africa, we expected improvements in the delivery process of postal and parcel volumes. Unfortunately this is not the case. We continue to monitor the quality in South Africa.

Date:

No service

The route to Brunei is temporarily closed. After Lunar New Year (February 5th, 2019), the route will re-open. We expect delays for parcels and mail to Brunei.

Date:

Solved

On Wednesday January 23rd, 2019 there will be a 24 hour strike in Greece. Mail and parcels to Greece could be delayed.

Date:

4-7 days

Due to a backlog at the sorting centre in South Korea there are currently delays monitored. Expectations are that delays will remain untill the end of the Lunar New Year (the 5th of February).

Date:

Solved

The area of Graubünden in the Eastern part of Switzerland is impacted by heavy snowfall, leading to avalanche warnings and closed roads. Therefore delays might occure in delivery of mail and parcels. The affected postal codes are 72xx, 73xx, 75xx and 77xx.

Date:

Solved

Due to a congestion at the post office on Montevideo Airport, there is a temporarily carrier embargo to Uruguay. We will send post and parcels again when the embargo is lifted. Until then, post and parcesl will experience delays.

Date:

Solved

Due to an embargo of the airlines, there are currently no flights to Brunei. As a result, mail and parcels are delivered with a delay. Normal delivery times will be available again when the embargo is lifted or when an alternative route is found.

Date:

Solved

Postal employees in Antigua and Barbuda are on a strike since January 2nd, 2019. Delivery of post and parcels on these islands is therefore delayed.

Date:

Solved

We expect delays of post and parcels with destination Austria due to heavy snowfall in parts of the country. Especially the area’s Hochkar and Styria seem to be most affected. Roads and public services can be closed, because of safety reasons. As a consequence, services in Austria can suffer delays. More snow is expected in the upcoming days, therefore we are not sure about the impact of the delays yet. 

Date:

1-3 days

Heavy snowfall has reached Kiev, Ukraine. Due to this, airlines have issued an embargo for mail and parcels traveling to Kiev International airport. Mail and parcel volumes for destination Ukraine will be delayed until the embargo is lifted.

Update 04-01-2019: Currently volumes are moving again to Ukraine. We are monitoring the recovery of the flow in the upcomming days. We expect not to have any more delays by the end of next week.

Date:

1-3 days

The Italian postal operator informs us about a strike that will start today, Monday December 17th in Italy. Delays in the delivery of post and parcels can be expected.

Date:

4-7 days

The local postal operator of Uruguay informed us of a domestic strike that is expected to cause delays concerning the delivery of post and parcels within the country.

Date:

1-3 days

UPDATE: Protest actions in France have been ongoing for the last few days. We are informed by our logistical partners in France that their services are still affected in the areas where the protests are active. Parcel delivery within France can still suffer delays due to the road blocks. We have not received any updates regarding the impact on the postal delivery network, but we expect an impact as well. However, our trucks to France, UK and Spain have no more reported delays. If we receive new relevant information about the situation we will inform you.

Date:

Solved

Today there is a strike at Correos, the national courrier of Spain. They will not deliver and sort parcels at the Correos facilities. This causes delay in shipments to and from Spain. Correos expects that delays will continue next week due to the backlogs that will arise from today. If we receive new relevant information about the situation we will inform you.

Date:

Solved

The Australian post notifies us of heavy rains in the Sydney area. This affects collection, delivery and transport of mail and parcel volumes. Delays can occure for deliveries from and to Australia. If we receive new relevant information about the situation we will inform you.

Date:

Solved

Latest news from Canada is that any strike activities are declared illegal. Therefore Canadian post expects normal operations as soon as possible. They do expect that volumes can be delayed until March 2019 due to the backlogs in their operations as of this moment. If we receive new relevant information about the situation we will inform you.

Date:

Solved

Today Greek postal workers will strike for 24 hours. This causes a 1 day delay in the delivery of mail and parcels to destination Greece. If we receive new relevant information about the situation we will inform you.

Date:

Solved

Yesterday an unannounced strike commenced at a Hermes facility at Hückelhoven, Germany. Parcels that were collected in the Netherlands on the 12th and 13th of November and using the Hermes Germany network will be affected by this strike. We expect normal operations to resume today (14/11). If we receive new relevant information about the situation we will inform you.

Date:

Solved

Malta Post is currently unable to exchange data with partners due to issues at one of their IT suppliers. Items destined for Malta can suffer track & trace issues. If we receive new relevant information about the situation we will inform you.

Date:

Solved

A worker strike at Bpost is planned. Starting on Wednesday 07/11 until Tuesday 13/11 with a different division on strike every day. Unfortunately this incident has consequences on the final stage of mail deliveries. If we receive new relevant information about the situation we will inform you.

Date:

Solved

There will be a nation-wide general strike in Israel on 07/11 affecting all flows to the country. We expect that the delay will remain minimal. If we receive new relevant information about the situation we will inform you.

Date:

Solved

Israel has a non-working day on Tuesday 30/10 due to local elections. This event causes possible delays. If we receive new relevant information about the situation we will inform you.

Date:

Solved

The strike in Costa Rica has ended. We expect normal operations to resume as soon as possible.

Date:

Solved

Extreme weather in the south of France have caused damages near Narbonne Plage and Gruissan on Monday 15/10. Deliveries in the region can suffer delays. We will inform you when the situation will be back to normal.

Date:

Solved

As of the 27th of September, the Nigerian postal service is experiencing a nationwide strike. This has consequences on the final stage of delivery and causes possible delays. Unfortunately it is not clear yet when this event will end. If we receive new relevant information about the situation we will inform you.

Date:

1-3 days

Sulawesi island was struck by an earthquake and Tsunami. This caused damage to the local infrastructure of the Donggala and Palu region. Therefore deliveries can experience delays. If we receive new relevant information we will inform you.

Date:

Solved

Federations in Argentina have announced a general strike for 24 hours. Local deliveries can therefore be postponed one day. We expect that any delays will remain minimal. If we receive new relevant information about the situation we will inform you.

Date:

Solved

The Philippines was struck by Typhoon Mangkhut. This caused damage to the infrastructure in the Northern part of Luzon island. Roads are currently not passable due to landslides and floods. This leads to possible delays in deliveries. If we receive new relevant information we will let you know.

Date:

Solved

Macau was struck by Typhoon Mangkhut. This caused damages in the Macau region and deliveries suffered a delay of one day. We have received a message on September 18th that normal operations have resumed.

Date:

Solved

Update: The tropical storm in Japan is over and volumes are moving through Kansai International Airport once again. Delays can still occur as local backlogs might need to be cleared.

Date:

1 - 3 days

Hurricane Florence is active on the East-Coast of the United States. The severe weather conditions have immediate consequences on mail delivery and causes possible delays. If we receive new relevant information about the situation we will inform you.

Date:

4 - 7 days

North Japan was struck by an earthquake. This led to possible delays within the Hokkaido region (postcode 00・04-09). If we receive new relevant information about the situation we will inform you.

Date:

4-7 days

Japan was struck by tropical storm Jebi. This caused a tanker to damage a bridge leading to Kansai International Airport (KIX). This led to local infrastructure problems and possible delays. We will let you know if the situation changes.

Date:

4-7 days

South Korea has been struck by a Typhoon. Due to this many flights at Incheon Airport in Seoul are canceled and delayed. This also affects the EMS items to Jeju-island. The delayed flights mainly concerns the following postcode: 63000 – 63644. If we receive new relevant information about the situation we will inform you.

Date:

14 - 28 days

The sad news has come that Kerala state in India currently suffers from heavy flooding. This incident has immediate consequences for the operations at Kochi International Airport and deliveries in the region can suffer delays. If we receive new relevant information about the situation we will inform you.

Date:

1 - 3 days

Unfortunately there are delays in the Genoa region in Italy due to a collapsed bridge in the city. Parcels and letters in the region can suffer delay due to problems with the infrastructure.

Date:

1 - 3 days

From now on Saudi Arabia will start with the value-added tax (VAT) payable by the addressee at the rate of 5% of the item’s total value. This tax will be applied to all items containing goods sent to Saudi Arabia. Please keep in mind that the tax will apply without exceptions and regardless of their category (letter post, parcel post or EMS) and purpose.

Date:

7 -14 days

Lombok Island has been struck by an earthquake. Unfortunately this has cost damage to local postal offices, therefore deliveries in particularly the West Nua Tenggara province can experience delays. 

This mainly concerns the following postcodes: Mataram (83000–83365), Selong (83600–83672) and Sumbawa Besar (84300–84381).

Date:

4 -7 days

As from the 11th of July Japan is experiencing heavy floods due to active typhoons in the region. Mail deliveries can be postponed because due to hinder by excessive water. We expect mail deliveries to resume after the extreme weather has been ceased. We will inform you when the situation will be back to normal. 

Date:

Solved

The postal operator of South Africa has informed us that all traffic suffers from delays due to strikes in the country. The situation has started on the 3rd of July and has been ongoing since. We expect that services to South Africa are delayed until the situation has ceased. We will inform you when the situation will be back to normal. Update: The strike has ended. We expect normal operations to resume as soon as possible although we expect that there might be backlogs locally. Minor delays can be experienced as these backlogs are cleared. We will inform you when the situation will be back to normal. 

Date:

1 - 3 days

We have been notified by one of our Italian partners of delays in Southern Italy. Highways connecting Northern and Southern Italy are blocked due to road incidents. Items bound for Southern Italy might suffer a delay as they will be one day longer in transit due to the disruption. We will inform you when the situation will be back to normal.

Date:

4 - 7 days

Typhoon Maria is currently active in the Pacific Ocean. It is predicted to hit Taiwan and mainland China on Tuesday (10/07) and Wednesday (11/07). Delays in deliveries can be expected as the Typhoon can disrupt traffic in the region. We will inform you when the situation will be back to normal.

Date:

Solved

Postal workers in Antigua and Barbuda are currently on strike. Deliveries in the region can suffer delays. We will inform you when the situation will be back to normal.

Date:

7 - 14 days

We have received reports of extensive strikes in Sri Lanka. Postal Employees in Colombo refused work since 11/06. We expect a significant impact for services to Sri Lanka. We will inform you when the situation will be back to normal. Update: The strike in Colombo has been resolved. Deliveries to Sri Lanka are expected to resume to normal within the next few weeks as backlogs will be cleared. We will inform you when the situation will be back to normal.

Date:

1 - 3 days

We have received reports of heavy rainfall in France on 12/06. Closed roads can cause minor delays in the transport and final delivery of items. We will inform you when the situation is back to normal.

Date:

1 - 3 days

Hurricane Bud is currently active West of Mexico moving northwards into the United States. By the time it hits San Fransisco it is expected to decrease to a tropical storm. Due to the bad weather, delays can be expected in the upcoming weeks because of poor weather conditions. We will inform you when the situation is back to normal.

Date:

1 - 3 days

The Confederation of the Greek workers and the Association of the Civil Servants have announced a 24-hour strike on Wednesday 30 May. This will impact mail deliveries in Greece. Deliveries can be delayed for 1 to 2 days. We will inform you when the situation will be back to normal.

Date:

Resolved

On Monday 28 May, subtropical storm Alberto will land on the eastern Florida coast. During the week the storm will move up through the United States until it reaches Michigan on Thursday 31 May. Deliveries in the regions that will be affected by the storm can suffer minor delays. We will inform you when the situation will be back to normal. Update: Storm Alberto has passed and all operations in the USA have recovered to normal.

Date:

7 - 14 days

We have received reports of a strike by truck drivers in Brazil. Correios Brazil has informed us that logistics operations are impacted by the strike due to road blocks and fuel shortages. It is unknown at this point when the strike will end. We will inform you when the situation will be back to normal. Update: Correios Brazil has informed us that the strike in Brazil has ended. In the upcoming weeks the flow in Brazil will need to recover. We expect that deliveries in the upcoming weeks will experience delays because of this.

Date:

1-3 days

The national postal service of the United States of America, USPS, has informed us of expected delays in North-East America due to the aftermath of a storm. Damaged infrastructure can cause delays in the upcoming weeks. We will inform you when the situation will be back to normal.

Date:

14 - 28 days

We are currently monitoring delays for deliveries in Chile. CorreosChile have informed us of generic capacity concerns at customs due to increasing international volumes. Items can be queued up to 20 working days before being processed by Chilean customs. We will continue to monitor the quality, although it is unclear at this point when the situation will improve. Currently we measure 25 working days total in transit. We will inform you when there are any updates.

Date:

7 - 14 days

We have received reports of a strike at Brazilian customs. Tax auditors will strike for 30 days, starting 14 May. Only essential operations will continue. We are in close contact with our Brazilian partners to confirm the impact the situation at customs have. We will inform you when the situation will be back to normal.

Date:

1-3 days

We have been notified of a nationwide strike in Belgium which takes place on 16 May and will affect operations at Bpost, the national postal operator of Belgium. Minor delays can occur throughout the country. We expect that normal operations will resume on 17 May.

Date:

No scan

Royal Mail has notified us of an issue with their IT infrastructure. Track and Trace services in the United Kingdom can be affected by this. We will inform you when the situation will be back to normal.

Date:

No scan

The national postal service of Sweden, PostNord Sverige, has notified us that it has been experiencing IT issues since Thursday, 26 April. Track and Trace services in Sweden might be influenced because of this.

Date:

No service

The processing of post in Nicaragua has been halted due to the political unrest in the country. We will continue to accept items for Nicaragua and buffer them in the Netherlands until the embargo has been lifted. Deliveries will suffer delays until the situation has been resolved. We will inform you when the situation will be back to normal.

Date:

1 - 3 days

We have received reports of a fire in a depot in Indaiatuba, north of Sao Paulo. Items with postcodes between 13330001 and 13349999 can be affected by it.

Date:

4 - 10 days

We are monitoring significant improvements for destination Greece since the reported issues in Greece in late Q4 2017. Currently we expect 4 to 10 working days for deliveries in Greece. We expect to see further improvements in the upcoming months.

Date:

Solved

Services to Bolivia have resumed. We expect that backlogs can cause minor delays in the next few days with normal service levels to be reached next week. Please note that the organisation in Bolivia is new and might need time to calibrate its proceses. We will continue to monitor the quality to Bolivia. We will inform you when the situation will be back to normal.

Date:

Please be advised that on Sunday 1 and Monday 2 April there are Easter celebrations in the Netherlands. During these two days operations will be on a reduced level.

On 27 April there will be another public holiday, Kingsday, on which there are reduced operations as well. As a result, deliveries in the Netherlands can experience some delay during these holidays.

Date:

We have received notifications of backlogs in Brazil due to capacity issues at the Brazilian national courier. During the weekend worker unions in Brazil have decided to strike from Monday 12 March onwards. The strike has an undefined period and it is uncertain what the scale of the strike will be. We are in close contact with authorities in Brazil to get a clear assessment of the situation. Currently, we measure up to 25 working days for all flows to Brazil, please be advised that this can increase in the upcoming weeks due to the issues in Brazil. We will inform you when the situation will be back to normal. Update 15-03: The strike ended due to a court intervention.

Date:

Due to political developments in Guatemala, the national post courier's license has been suspended since the end of 2016. We have received messages from local authorities that they expect to restart activities in Q3 of 2018. We advice customers not to send items with destination Guatemala until further notice. We will inform you when the situation will be back to normal.

Date:

Effective 1 January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item entering the Kingdom of Saudi Arabia and United Arab Emirates to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia and United Arab Emirates, regardless of their purpose.

It is therefore essential that each CN22/23 provide clear and precise details, including the name of the product and the total value under each item. This will help speed up Customs processing. Missing details may cause delays.