International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

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If you have any questions concerning the International Service Alerts then please feel free to contact us.

General update COVID-19

At the moment it is not possible to send mail and parcels to certain countries (see below). Countries around the world are taking measures due to the coronavirus that may affect logistical processes. This page provides current information per destination. 

In addition to delays in many destinations, some countries are updating their processes to minimise contact between deliverer and recipient during pick up and drop off. This can mean that they no longer request a signature for receipt, and the shipment is simply delivered. It also may be the case that routes into certain countries become unavailable. The overview provides information about which disruptions may affect international mail and parcel delivery.

Frequently asked questions and more information

Current events

Delayed delivery due to COVID-19

Date of alert:

9 April 2021, ongoing
Expected delay:


Reason for service alert:

For the list of countries below, we can give you more of an estimate of the expected delay. This delay is added to the normal delivery times. 

Australia: 1 - 21 days
Brazil: 20 days
China: 7 - 14 days
Croatia: 4-7 days
Cyprus: 4-7 days
Dominican Republic: 3 - 6 days
Finland: 1 - 6 days
France: 1 - 8 days
Ireland: 1 - 11 days
Japan: 7 - 12 days
Morocco: 8 days
New Zealand: 10 - 14 days
Portugal: 1 - 7 days
Spain: 6 - 14 days
Slovenia: 8 days
United Kingdom: 6 - 12 days
United States: 9 - 27 days

Delivery delays due to COVID-19. The situation is constantly changing. PostNL has no influence on this. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Algeria, Antigua & Barbuda, Anquila, Armenia, Argentina, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bosnia Herzegovina, Botswana, Bolivia, Bulgaria, Canada, Cape Verde, Central African Republic, Chad, Chile, Czech Republic, Costa Rica, Colombia, Cuba, Curacao, Cyprus, Denmark, Dominica, El Salvador, Estonia, Egypt, Eswatini, Equatorial Guinee, French Guyana, Gambia, Georgia, Germany, Ghana, Granada, Greece, Guatemala, Guinea, Guyana, Honduras, Hong Kong, Hungary, India, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Lesotho, Liberia, Luxembourg, Malaysia, Malta, Mauritania, Mexico, Mongolia, Montenegro, Nepal, New Guinea, Nicaragua, Niger, Norway, Panama, Paraguay, Peru, Philippines, Poland, Russia, Romania, Saint Eustatius & Saba, Saint Lucia, Sierra Leone, Samoa, Serbia, Seychelles, Singapore, Slovakia, South Korea, Sweden, Switzerland, Senegal, Solomon Islands, Surinam, Thailand, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, Tunesia, Ukraine,Uruguay, Vatican, Venezuela, Vietnam, British Virgin Islands, Zambia.

No delivery due to COVID-19

Date of alert:

9 Aprll 2021, ongoing
Expected delay:

Unknown, no delivery possible at this moment

Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.

Brunei, Bhutan, Chile, Ecuador, Guinee Bissau, Laos, Libya, Sao Tome and Principe South Sudan, Syria, Tajikistan, Yemen.

Chile (CH)

Greece (GR)

Bermuda (BM)

Australia (AU)

Brazil (BR)

Poland (PL)

United States (US)

France (FR)

Germany (DE)

Italy (IT)

Hong Kong (HK)

Luxembourg (LU)

Malta (MT)


United States (US)

France (FR)

United Kingdom (UK)

Spain (ES)