Frequently Asked Questions

How do I find the address of my PostNL location?

The address of the PostNL Location to where your shipment is, or where it has been delivered, can be found under the delivery address heading on the Track & Trace page. 

This address will be changed if your package is on its way to a PostNL location.

What are the opening hours of the PostNL location?

The opening hours can be found at the actual PostNL location you choose. If your shipment is delivered to a PostNL location, you can pick it up on the relevant date as soon as the PostNL location opens.

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PostNL locations

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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