How does it work?

  1. 1

    Have the barcode of your parcel ready

    You will find the barcode on the proof of posting or in the online webshop’s email.

  2. 2

    Enter your barcode

    The barcode is a combination of digits and letters and usually starts with 2S or 3S. Type the barcode without spaces.

  3. 3

    Enter the recipient’s postal code and click on Search

    The location of your parcel will now appear on your screen.

    If you are not at home, we will try and deliver to your neighbours.

    If that doesn’t work, we will take your parcel to a PostNL point near you. You will receive a notification when the parcel has arrived so you know when you can collect it. That is usually the following working day. We will hold your parcel at the PostNL point for seven days.

Parcel from the Netherlands

If your parcel is coming from the Netherlands or Belgium, you can opt to have your parcel delivered to one of the PostNL points (this is only available if the webshop you have ordered from offers this option). Search for the nearest PostNL point in the location finder.

Parcel or mail outside Europe

If your parcel or mail comes from outside Europe, it has to go through customs. In the Netherlands, PostNL has its own sorting centre with a customs department. They check the letters and parcel contents with their accompanying customs clearance documents. Once the mail has been cleared in Belgium, letters with an RS code go to the local Belgian post office. We deliver parcels with a CD or 3S code.

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