Service & Contact

What can we help you with?

Not at home during delivery

See what to do if you already know you're not at home or if you missed your delivery.

Package not delivered

Check the status of your package and get advice based on what you can do if your package has not been delivered.

Where can I drop off my package for shipment?

As a consumer, do you ever send a package yourself? Then you can drop it off at a PostNL point. You can find it via the Location Guide.