Frequently Asked Questions

How do I prevent my package from getting damaged?

You can easily send fragile items with PostNL. Of course, everything depends on the items being well packaged. As the sender, you are responsible for that yourself. Damage due to insufficient packaging will not be reimbursed. View our handy tips to prevent damage to your package.

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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