Frequently Asked Questions

How do I send a shipment to a country outside the European Union?

Is it a trade shipment/package with commercial value? Stick the invoice on the box. This will prevent Customs and Excise from having to open the shipment.

Import duties or tax

When shipping packages to a country outside the EU? The recipient may then have to pay import duties and/or tax.

Is it a trade shipment/package with commercial value?

Stick the invoice on the box. This will prevent Customs and Excise from having to open the shipment.

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PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



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