Frequently asked questions

What is a PostNL account?

A PostNL account is a combination of an e-mail address and password that allows you to use our services safely. For example, changing the delivery of your parcel if you are not at home.

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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