Frequently asked questions

What is a PostNL account?

A PostNL account is a combination of an e-mail address and password that allows you to use our services safely. For example, changing the delivery of your parcel if you are not at home.

Others also viewed

Contact us



PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



What is your question about?

Packet
Go to contact form.

Extra@Home
Go to contact form.