Frequently Asked Questions

I have a complaint about the courier, what do I do?

We are sorry to hear that you are not satisfied with your courier. This may be because, for example, the courier: 

  • was too late (or too early) 
  • did not leave a “not-at-home” card 
  • did not ring the bell while you were home 
  • left your package in an unsafe place 
  • was unfriendly or rude 


If you want, you can submit a complaint below. This will help us ensure it does not happen again.

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Contact us



PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



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