Frequently Asked Questions

Can I choose where and when my package will be delivered?

If the courier cannot deliver the package at the first attempt, he/she will leave a message for you with a not-at-home code. This code can be used to easily choose when you want to receive your package. You can change the delivery up to 10:00 pm the same day. Otherwise, the courier will try again the next day (with the exception of Sundays and public holidays).

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PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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