Frequently Asked Questions

What should I do if I can't find my shipment in Track & Trace?

If the shipment has not yet been announced to PostNL by the shipper, but you have already received a Track & Trace code from the webshop where you placed your order, you can keep the Track & Trace code. 

As soon as we receive an announcement from the shipper, you can follow your shipment via Track & Trace by entering your barcode.

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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