The benefits of a PostNL account
Find everything in one place
Keep track of all your parcels in one clear overview. Just one quick look and you know exactly where your parcel is.
Set your delivery preferences
Choose where your parcel gets delivered. At your door, a safe place around your home, or a PostNL point nearby.
Stay updated
Easily track the status of all your parcels through your account.
Discover the convenience of your PostNL account
- 1
Create a PostNL account
Go to "create an account" and follow the steps. Verify your identity with Itsme. This is how we protect your preferences.
- 2
Download the PostNL app
Download the app and log in with your email address and PostNL password. With the app, you’ll stay even better informed about all your parcels. Right there on your phone.
- 3
Activate notifications
Want to know exactly where your parcel is at all times? Turn on notifications in the app: Go to Account >> Settings >> Push Notifications >> Slide the switch. Done! Now you’ll always be up to date.
- 4
Set your delivery preferences
You can also adjust your delivery preferences. Choose if you want your parcel delivered at home, at a PostNL point, or at a safe place. Your next parcel? Delivered just the way you like it. Handy, right?
Frequently asked questions
Check the frequently asked questions or contact us.
With your PostNL account, you keep all your details neatly in one place. You can easily update your information or delete your account:
Log in to your PostNL account on the website with your email address and password. Then click on ‘Details and preferences’.
Here, you can update several things, like:
- Personal details (name, address, phone number)
- Login details (email address and password)
- Add an extra email address
- Delete your PostNL account
Respecting your privacy and protecting your data are key to the reliability of our services. We secure your personal data as much as possible against unauthorized access, for example through Itsme verification. PostNL employees only have access to your data when it’s absolutely necessary. We also make clear agreements with third parties about data security. And we regularly check whether our security measures still meet all legal standards.