The advantages of Extra@Home
The recipient chooses the delivery time
The recipient customer chooses the delivery time and they can follow the delivery driver live using Track & Trace.
Assembly and/or installation options
Professional delivery drivers deliver the parcel over the threshold at home or at the office. And they check that the placement/installation is done correctly so that the product is ready to use.
Multi-lingual customer service
If the recipient is absent or there are other problems, our customer service can help you in Dutch, French or English.
How does Extra@Home work?
Select a date
You or your customer selects the delivery date with the online delivery calendar.
Day of delivery
On delivery day you will receive a delivery time indication with a three-hour window.
In the meantime, you or your customer can use the online Track & Trace to follow your
shipment, see who the delivery driver is, and what time the driver is expected to arrive.
The goods are delivered and/or installed.
What does it cost?
The price depends on factors such as weight, size, destination, the number of parcels per year and the service you or your customer desires.
For the actual Extra@Home rates, you can request a non-binding quote via the following link. We can see what you need and offer a custom rate.
The Extra@Home service
We deliver large, heavy consumer goods over the first threshold.
We deliver your goods over the first threshold of a home or office. That’s what we call Threshold service.
Close watch on quality
Following delivery, we send your customer an email inviting them to complete a short survey. That’s how we can check whether your customer is satisfied with the quality of our delivery.
Own customer service department
Extra@Home has its own customer service department. We prefer to talk to you right away to efficiently solve any problems.
Were you perhaps also looking for this?
Send parcels with a contract
Would you like more information about the contract options to send parcels via PostNL?
Transporting medical goods according to GDP standards
PostNL Pharma & Care is specialised in transport according to GDP guidelines.