Belgian return service

Easily return your parcel with PostNL

PostNL offers your potential customers an excellent national returns service. The returns service doesn’t just increase sales. It also results in increased conversion on your site, higher turnover and recurring customers.

  • Returns through one of the PostNL points
  • Track & trace during the entire return process
  • Competitive return shipment rates: you choose whether you want to pass the cost on to your customer
  • Available for self-build, API, Magento and in the Business Portal

The rate per parcel depends on the weight, dimensions and number of parcels per year. If you become a regular customer with a contract, we will work together to find a custom solution for your business, making you eligible for a discount. 

Want to find out what PostNL can do for you?

Easy, in 4 steps:

  1. You request return labels from PostNL.
  2. If your customer wishes to return a parcel, he will request a return label from you or use the one included in the package. Because you choose whether to enclose the return label in your package or not.
  3. Your customer prepares the package for shipment and takes it to one of the PostNL points throughout Belgium, which are easy to find in the location finder.
  4. The returned parcel is shipped within 48 hours through our Belgian network.
  • Maximum weight per parcel: 30 kg
  • Maximum dimensions per parcel: 175 x 58 x78 cm
  • The recipient affixes the return label on the parcel and brings it to a PostNL point