Frequently Asked Questions

Can I have a package delivered to a PostNL location?

After the first unsuccessful delivery attempt, you can choose to have your package delivered to a PostNL location of your choice in Belgium. You can let us know about this on our website using your not-at-home code. You can find the code on the not-at-home note the driver leaves behind. This service is free to use in Belgium.

Is your package shipping from the Netherlands?

In some cases, you can choose to have your package delivered to one of the 1,000 PostNL locations. This is only possible if the webshop you order the item from offers this option. 

Find your nearest PostNL location in the Location guide.

Zoek een locatie

PostNL locations

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Contact us



PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



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