Frequently Asked Questions

Do I need a VAT number to use the Online Shipping Tool?

No, you do not need a VAT number for this. The Online Shipping Tool is primarily intended for consumers who occasionally want to send a package themselves. 

Are you an SME and do you want an invoice? Do not forget to enter your VAT number with the sender details.

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

What is your question about?

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