Frequently Asked Questions

How do I get in touch?

At PostNL we deliver over 800,000 parcels and 7 million letters throughout the Benelux on a weekday. We see the number of parcels rise every year. We do our utmost to ensure that everything runs smoothly, but unfortunately things do go wrong sometimes. To make sure that the growing number of parcels does not cause longer waiting times at customer service, our customer service colleagues have help from a digital colleague: Sam! 

Would you like to contact us directly? Then scroll down and click on one of the buttons to start a chat right away.

Where can I find Sam?

Where can I find the telephone number of customer service?

Can I receive a copy of my chat conversation?

Why can’t I complete a contact form anymore?

Can I call you directly without talking to Sam first?