Frequently asked questions

Change or remove PostNL account

With your PostNL account you have all your data in one place. It is also possible to easily change your data or remove your account: 

  • Log in to your PostNL account with your e-mail address and password, and click ‘Change data’.
  • You can also change various data, such as:
    • Personal data (name, address, phone number) 
    • Login data (e-mail address and password) 
    • Add an extra e-mail address 
    • Remove a PostNL account

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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