What is a receipt code?
A receipt code is a unique, 3-digit code to safely accept valuable parcels at the door. With this code, you can be sure that only you can receive your parcel.
How do I receive my receipt code?
The day before we deliver, you will receive an e-mail announcing that you need a receipt code. On the delivery day, you will first receive an e-mail with the delivery time and then an e-mail with the receipt code.
How does the receipt code work?
When the delivery driver is at the door, you mention the 3-digit code. Is the code correct? Then you will receive the parcel. Did you not receive a code or is the code incorrect? Then the parcel goes to a PostNL point. Your parcel is usually available for pick-up the next day. This also works with the receipt code. We will notify you when your parcel is available at the PostNL pick-up point.
When do you need a receipt code?
The sender determines whether you need a receipt code. This is often the case for parcels with valuable (electronic) content. For example, a laptop or smartphone.
Then be sure to check your ‘junk mail’ folder.
Then the courier will take your parcel to a PostNL point nearby. We will let you know when you can pick it up there. This way, you have time to search for the email with your receipt code. If you can't find it, contact the web shop where you placed your order to ask which email address they used.
What if you really can't find this email?
In that case, for security reasons and in accordance with the sender's wishes, we have to return the package to them. For further follow-up, we refer you to the sender from whom you ordered your product.
You can share the receipt code so that someone else can accept your parcel.
Please note: if you share the code, you are responsible for the parcel. Is the parcel ‘lost’? Then you cannot recover the loss from us or the online shop where you ordered from.
Are you receiving several parcels on the same day and at the same address? Then you will receive one receipt code for all parcels. This allows you to accept all parcels at once.