Frequently Asked Questions

How can I return an online shipping service parcel?

Do you, or the recipient of your parcel wish to return an online shipping parcel? Then you need to create a new label on our onlineverzendservice website. After payment you can print your label and attach the label to the parcel you wish to return. You then drop it off at a PostNL location near you. The parcel shall be returned to its sender.
Note: The return address on the label must be that of the sender and not of PostNL.

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Contact us

PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.

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