Frequently Asked Questions

What time will my package be delivered?

You can always find the latest information about your package on Track & Trace. Enter the Track & Trace-code (barcode or the “not-at-home code”) along with your postal code, and you will be able to see when we plan to deliver your package.

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What time will the courier come exactly?

We cannot tell you exactly what time your package will be delivered. This depends on the amount of packages, weather conditions, and road conditions. Of course, we take the recipient's requirements into account as much as possible. For example, we often deliver packages for consumers in the evening, while companies receive their packages during the day as often as possible.

Not at home for the delivery

Did you miss the courier? See what you can do.

Package from abroad

Are you expecting a package from abroad? It is possible it has not yet arrived in Belgium, or maybe it is being held up at the Customs and Excise. In that case, try to enter the code on our International Track & Trace-website. Very often, the information you require about your package can be found here.

Not at home for the second delivery attempt

The courier will leave a card with you on this occasion as well. This will show you where you can pick up your package. You can also find this information on Track & Trace page.

Was your package delivered to a PostNL location?

We will keep your package at a PostNL-locatie for one week. We will then send it back to the sender.

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