PostNL Belgium Customer Service
Do you wish to know the status of your parcel? Please use our Track & Trace page.
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.
A not-at-home code allows you, the recipient, to see at which PostNL point your parcel is delivered. You do this via the track & trace website. The code is on the message left behind by the delivery driver if you are not at home for our delivery attempt. A not-at-home code always starts with the letters KB, followed by a number of digits. For example: KB123456