Updates

The holiday season traditionally sees a huge increase in online shopping. On the busiest days, we expect to deliver almost twice as many parcels. While we’re well prepared to handle this, forecasts may underestimate the number of parcels to be delivered, leading to some delays. As always, we advise to track your parcel online or using the PostNL app.

We’ve taken a number of steps to deal with the busy season. Preparations include:

• additional delivery vehicles
• extending the hours of operation in our sorting centres
• coordinating with webshops to better manage parcel volumes
• additional delivery runs 

Nevertheless, some delays may still occur. We understand this can be annoying. Of course, we will make every effort to deliver your parcel as quickly as possible.

=Please use our tracking service for the latest delivery updates. Our customer agents rely on the same information, so they’re unable to provide any more details. Here we explain some common delivery updates:

• Parcel has (nearly) arrived at PostNL

  During especially busy periods, it may be a while before your parcel is scanned, resulting in this status. As soon as we start processing your parcel, new tracking updates will appear.
• Delivery unknown

  This status is shown when parcels are waiting for delivery. An update will appear when your parcel is ready to go out for delivery, so please give it a few more days.

Here’s the scoop: when things get busy, a backlog can build up. But because of how we process parcels, we can’t always clear the backlog before starting new ones. So, you may receive your newer parcel first, while an earlier one is still in the works.

It’s busy throughout the holiday season, so we recommend ordering your gifts well in advance. You can also set your delivery preferences so that we know where to deliver your parcel should you not be at home. You can do this in our app or online at postnl.be/delivery-preferences.