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PostNL account

PostNL ID

Your PostNL-ID is a personal QR code in the PostNL app. It lets you easily and securely prove your identity when collecting or sending a parcel. For example, you no longer need to show your proof of identity or sign. You only need to have your personal QR code scanned.

Do I need to bring my proof of identity when using PostNL-ID?

Usually not. If you can use PostNL-ID for your parcel, the QR code in the app is enough. Sometimes your parcel is not suitable for PostNL-ID. In that case, you will still need your proof of identity. You can see this in advance in track & trace.

Can I collect every parcel with my PostNL-ID?

No. Only parcels that are suitable for this service. You can see this for each parcel in advance in Track & Trace and in the app.

Is a PostNL-ID mandatory?

No, not always. You can still collect your parcel with your proof of identity and signature. Are you sending a parcel via a parcel locker? Then you always need a PostNL-ID.

What do I need to create a PostNL-ID?

You need a PostNL account. We then verify your name, address and date of birth once through itsme®. itsme® is a secure way to prove your identity online.

First check in the PostNL app whether you already have a PostNL-ID. You can find it under Account > Your PostNL-ID.

How to use your PostNL-ID at the parcel locker:

  1. Open your PostNL-ID
    Go to ‘Account’ in the PostNL app and tap ‘Your PostNL-ID’. You will then see your QR code.
  2. Don’t see a QR code?
    We still need to verify a few details. Follow the instructions in the app.
  3. Scan your PostNL-ID at a parcel locker
    Scan the barcode on your parcel and then your PostNL-ID at the scanner on the parcel locker. This lets you continue the shipping process.
  4. Is scanning the QR code not working?
    Set your screen to full brightness. Still not working? Go to a nearby PostNL point to drop off your parcel.

Collecting a parcel at a PostNL point with your PostNL-ID

With your PostNL-ID, you can easily collect your parcel at a PostNL point. Show your collection barcode, then your personal QR code, and we will verify your details. Everything correct? You will receive your parcel straight away, so you can be on your way quickly.

How collecting with your PostNL-ID works:

Je kan je PostNL ID alleen gebruiken als je pakket daarvoor geschikt is en dit bij dat PostNL punt kan. Je ziet dit vooraf in track & trace.

  1. Show your collection barcode
    The employee looks up your parcel and scans the barcode.
  2. Have your PostNL-ID scanned
    The employee asks for your QR code. You can find it in the app: Account > Your PostNL-ID.
  3. System check
    Everything correct? You will receive your parcel straight away.
  4. PostNL-ID not possible?
    If Track & Trace shows that your parcel is not suitable, you can collect it as usual: with your proof of identity and signature.

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