Frequently asked questions

PostNL account and privacy

Respect for your privacy and careful handling of your data are an important part of the reliability of our services at PostNL. For example, this means that we protect your personal data as much as possible against unauthorised access, loss or theft. PostNL workers only have access to your personal data when really necessary. We also make clear agreements with third parties about security. And we conduct regular checks to make sure the security of your data still meets legal standards. Our privacy statement explains how we treat your personal data.

Our privacy statement explains how we treat your personal data.

View the PostNL Privacy statement

Data PostNL account

When you create a PostNL account, you will be asked to accept the privacy conditions. The data stored in your PostNL account are stored centrally. They are also shared with services you use from the moment they are connected to the PostNL account. Of course we make sure they comply with the laws and regulations that apply to the use of personal data.

Do you suspect misuse of your PostNL account?

Notify this directly to our customer service.

Reporting fraud

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PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



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