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Frequently Asked Questions

Will my package be delivered to my home, or should I pick it up at a PostNL point?

We will always try to deliver your parcel to your home. If no one is home to receive the parcel, we will try to deliver it to a neighbour. If this does not succeed, we will take your parcel to a PostNL location nearby. The deliverer will then leave a card behind for you. This will show you where you can pick up your parcel. You can also find this information on track & trace.

Track & Trace

Follow your parcel

Destination

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