PostNL Belgium Customer Service
Do you wish to know the status of your parcel? Please use our Track & Trace page.
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.
Will you not be home when we come to deliver your package? Or did you miss the courier? If either is true, you can try one of the following:
The courier will then try to deliver your package to a neighbour (only with permission of the sender). If this does not work, the courier will leave a card with a “not-at-home code”. This code allows you to choose a new delivery time yourself. This is possible until 10:00 pm. If you do nothing, we will visit you again on the next delivery day (Monday to Saturday).
The courier will leave a card with you on this occasion as well. This will show you where you can pick up your package. You can also find this information on Track & Trace.
We will keep your package seven days at a PostNL-location. After that we will send it back to the sender.