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Frequently Asked Questions

Not at home when your package is due to be delivered?

Will you not be home when we come to deliver your package? Or did you miss the courier? If either is true, you can try one of the following:

Not at home for the first delivery attempt

The courier will then try to deliver your package to a neighbour. If this does not work, the courier will leave a card with a “not-at-home code”. This code allows you to choose a new delivery time yourself. This is possible until 10:00 pm. If you do nothing, we will visit you again on the next delivery day (Monday to Saturday).

Not at home for the second delivery attempt

The courier will leave a card with you on this occasion as well. This will show you where you can pick up your package. You can also find this information on Track & Trace.

Was your package delivered to a PostNL location?

We will keep your package seven days at a PostNL-location. After that we will send it back to the sender.

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