Not at home when your package is due to be delivered?

Will you not be home when we come to deliver your package? Or did you miss the courier? If either is true, you can try one of the following:

Not at home for delivery

The deliverer will then try to deliver your package to a neighbour. If this does not work, the courier will leave a card with a “not-at-home code”. This code allows you to see at which PostNL point your parcel is delivered. You can find this easily via the track & trace overview.

Was your package delivered to a PostNL point?

We will keep your package seven days at a PostNL-location. After that we will send it back to the sender.