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Frequently Asked Questions

Frequently Asked Questions

Who can sign for receipt?
Someone other than the addressee has signed for receipt. How is this possible?
I shipped a package, and it was delivered according to Track & Trace, but my customer did not receive anything.
Which standard delivery options are available within the EU?
Should the recipient always sign for receipt of a package?
Can I have my packages picked up by PostNL?
Can I apply extra insurance to my packages?

Shipping options

Select a frequently asked question about the shipping options.

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