What to do in case of phishing?

Phishing and smishing are forms of digital fraud. Internet fraudsters try to steal something from you by sending a fake e-mail or text message. Sometimes the Internet scammers create a fake message and pretend that it comes from PostNL. They send you an e-mail in the hope that you will transfer money. Or they ask you to log in to steal your information. Have you received an email or text message from PostNL but don't trust it? Here's how to recognize phishing and avoid falling into the trap.

What is the sender’s e-mail address?

Does the e-mail address end in @postnl.nl or @postnl.be? Then there is a good chance that the message can be trusted. But that's not entirely certain. Internet fraudsters are increasingly changing the sender as well. So never trust just the sender!

Is the e-mail personal or impersonal?

Fake messages are usually not addressed to you personally. For example, does an e-mail begin with "Dear customer"? Then be on your guard.

Are there language errors in the message?

Fake messages often contain language errors. Is the language used sloppy? If so, alarm bells should ring.

Do you need to do something urgently?

Senders of fake messages are almost always in a hurry. They use texts like "last chance" or "pay immediately". Never allow yourself to be pressured!

Are you asked to check or share personal data?

Fake messages often ask for your personal data. At PostNL we never ask you for personal details by e-mail or text message. So never click on a link to update your account.

Do you have to click on a link?

A fake message often contains a link or button that sends you to an untrustworthy website. So before you click, check where the link goes. Genuine PostNL websites almost always end in postnl.be. For example, my.postnl.be.

Messages from PostNL

At PostNL we send various messages. For example, a notification that your package is on its way or a request to pay customs clearance costs. We may also ask you to participate in a customer survey.

Good to know: we will never ask you in an e-mail or text message to pay via a payment link. So don't do this! Instead, go to our track & trace page.

E-mail or SMS about customs clearance costs

Do you have to pay customs clearance costs, but are you not sure about the message you received from PostNL? We always refer you to track & trace page first. If you enter your track & trace code there, you can view your invoice and pay safely. We will never ask you in an e-mail or SMS to pay via a payment link. So don't do this! Go to our track & trace page instead.

Report phishing

We do our best to detect and block fake messages or websites. Would you like to help us? If you receive a fake message or see a fake website, please send it to phishing@postnl.nl. This way we can warn others and prevent more people from becoming victims.

Is it a phishing website? If so, also report it to the National Fraud Hotline through their website. The Fraud Reporting Centre does not deal with substantive issues. However, they will ensure that your report is forwarded to the right authority.

You can also report fraud to your local police. It could happen to any of us, so don't feel ashamed.

You can read more about using the internet securely and online privacy at https://www.safeonweb.be/nl.

Clicked, paid, downloaded or shared?

Have you clicked on something or entered your details somewhere nonetheless? Then we advise you to check your computer or phone immediately with a virus scanner. Did you enter your password somewhere? Then change it as soon as possible. Does it concern bank details? Then contact your bank immediately. Did you accidentally download a fake app? Then delete it and follow all the steps described above.

Examples of phishing emails

Examples 27 May 2024

Examples May 23th, 2023

23052023 Phishing bericht

Examples May 9th, 2023

09052023 Phishing
09052023 Phishing 2

Examples May 1th, 2023

Phishing 010523 5
Phishing 010523 4
Phishing 010523
Phishing 010523 3
Phishing 010523 2

Examples April 12th, 2023

12042023 email voorbeel1

12042023 email voorbeel2

12042023 email voorbeel3

12042023 email voorbeel4

Examples April 5th, 2023

05042023 phishing voorbeeld

Examples March 14th, 2023

14032023 Phishing e-mailExamples February 21th, 2023

21022023 Phishing e-mail

Example January 30th, 2023

Phishing 30-01-2023-2

Phishing 30-01-2023

Example January 19th, 2023

Phishing 19-01-2023

Example January 18th, 2023

Phishing 18-1-2023

Example January 16th, 2023

Phishing email 16-1-2023

Example January 11th, 2023

Example December 28th, 2022

Phishing 28-12-2022

Examples December 1th, 2022

Phishing 01-12-2022

Examples November 29th, 2022

Phishing app 291122

Phishing mail 291122

Examples November 8th, 2022

Phishing november 2022 1

Kopie van Phishing november 2022 2

Phishing november 2022 3

Examples October 10th, 2022

Phishing 10-10-2022-1

Phishing 10-10-2022-2

Phishing 10-10-2022

Examples October 4th, 2022

Phishing 04-10-2022

Examples September 27th, 2022

Phishing 27-09-2022

Examples September 8th, 2022

Phishing 08-09-2022

Phishing 08-09-2022-1

VExamples September 1th, 2022

Phishing 01-09-2022

Examples August 22th, 2022

20220822 Phishing email

Examples June 16th, 2022

Phishing 16-06-2022

Examples June 15th, 2022

Phishing 15-06-2022

Examples June 11th, 2022

Phishing 11-06-2022

Examples May 11th, 2022

20220404 Phishing email

Examples April 4th, 2022

20220404 Phishing email

Example March 16th, 2022

16032022 Phishing email

Examples March 1th, 2022

01032022 Phishing email (1)

Example March 1th, 2022 (2)

01032022 Phishing email (2)

Examples February 28th, 2022

28022022 Phishing email