Frequently Asked Questions

Do I have to identify myself when I pick up a package at a PostNL location?

Yes, to receive your package, you must be able to identify yourself. 

Acceptable forms of identification are: 

  • a passport 
  • a driver's license 
  • a European identity card 

Having a package picked up by someone else 

Would you like to have your package picked up by someone else? This is only possible with the card you received from the courier. The person who comes to pick up your package must also be able to identify themselves. And we shall ask him/her for your address details.

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Contact us



PostNL Belgium Customer Service

Do you wish to know the status of your parcel? Please use our Track & Trace page.

Parcels
+32 (0)15480285
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.



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