PostNL Belgium Customer Service
Do you wish to know the status of your parcel? Please use our Track & Trace page.
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.
Yes, to receive your package, you must be able to identify yourself.
Acceptable forms of identification are:
Would you like to have your package picked up by someone else? This is only possible with the card you received from the courier. The person who comes to pick up your package must also be able to identify themselves. And we shall ask him/her for your address details.