The benefits of Belgian returns

Clear overview thanks to the Track & Trace during the entire returns process
  • Returns through one of the PostNL points throughout the country

    Your customer simply drops off their return, provided with a return label, to one of the many national PostNL points.

  • Incorporate the returns option in your webshop

    The software required for this is available for self-build, API, Magento and in the Business Portal.

  • Competitive return rates

    You choose whether you want to pass (part of) the cost of the returns service on to your customer.

How does it work?

  1. 1

    Request labels

    You request return labels from PostNL.

  2. 2

    If your customer wants to return something

    they request a return label from you or use the one included in the package. It is up to you whether to enclose the return label in your package or not.

  3. 3

    Take it to a PostNL point

    Your customer prepares the package for shipment and takes it to one of the PostNL points throughout Belgium. These are easy to find in the location finder.
  4. 4

    Sent within 48 hours

    The returned parcel is shipped back to you through our Belgian network within 48 hours.

What does it cost?

The price per parcel depends on the weight, the size and the number of parcels per year.

If you become a regular customer with a contract, we will look for a customised solution for your company, and you will get a discount.


These are the conditions for the Belgian returns service

  • Max. 30 kg per parcel
  • Max. 175 x 58 x 78 cm per parcel
  • The recipient sticks the return label on the parcel and takes it to a PostNL point.

Request a quote

You indicate that you expect to send less than 500 parcels a year. In that case, we'd like to direct you to our Online Shipping Service. This service allows individuals to prepare parcels for shipping in a few steps. You can easily bring them to one of our PostNL points throughout Belgium to be send.