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Returns

Return within Belgium or to the Netherlands

Return a parcel easily with PostNL

PostNL offers a user-friendly returns service for both Belgium and the Netherlands. This service not only increases sales opportunities, but it also results in increased conversion on your site, higher turnover and returning customers.
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Advantages

Clear overview thanks to the Track & Trace during the entire returns process

  • Returns through one of the PostNL points throughout the country

    Your customer simply drops off their return to one of the many national PostNL points.

  • Return without a printer

    Your customer no longer needs to print a return label at home. With a digital barcode, the return label is printed and attached to the parcel directly at a PostNL location.

  • Competitive return rates

    You choose whether you want to pass (part of) the cost of the returns service on to your customer.

Organise your returns in one of these ways

With a return label on request

You send a return label to your customer when they indicate they want to return a shipment.

With a return label in the box

You send a return label directly with the order to your customer in the box. Your customer can then hand in the parcel directly at a PostNL point.

Via Smart Returns with a digital barcode

Your customer receives a digital barcode and presents it at a PostNL location. The return label is printed on the spot and attached directly to the parcel.

How does it work?

  1. 1

    Choose return option

    Choose return label on demand, a standard return label in the box or the round trip label.

  2. 2

    Take it to a PostNL point

    Your customer prepares the package for shipment and takes it to one of the PostNL points throughout Belgium. These are easy to find in the location finder.
  3. 3

    Sent within 48 hours

    The returned parcel is shipped back to you through our Belgian network within 48 hours.

What does it cost?

The price per parcel depends on the weight, the size and the number of parcels per year.

If you become a regular customer with a contract, we will look for a customised solution for your company, and you will get a discount.

Request a quote

Conditions

These are the conditions for the Belgian returns service

  • Max. 30 kg per parcel
  • Max. 175 x 58 x 78 cm per parcel
  • The recipient sticks the return label on the parcel and takes it to a PostNL point.

Start shipping with PostNL?

Whether you're just getting started with shipping, looking to grow your business, or searching for a tailored logistics solution, we're here to help.

Request a free, no-obligation quote and discover the approach that best fits your business.





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Frequently asked questions