Advantages of international returns

You choose when and how often returns are sent, from any country in the world.
  • Information provision

    You can inform your customers by email or through a notification on your website.

  • A platform under your control

    PostNL has developed a platform on which you can request international returns labels in no time.

  • Multiple networks

    With international returns, you have multiple return networks available to you. We help you choose the best for your business.


These are the conditions for the international returns service:

Only for regular customers

To return international parcels, you will need a PostNL customer number and a freepost number.

Returns for third parties?

Go for our wholesale returns solution. You get all international return services and software, so that your customers can manage their own customers’ returns.

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Belgian return service

Returns within Belgium.

Response Service

Worldwide response with our handy Response Service.

Feel free to contact us