The benefits of the Response Service
The same service worldwide
A local look and feel and with the same consistent service, which offers trust and recognition.
Free responses
You can offer your customers the option to respond for free, which leads to increased response and more positive feedback.
Local rate
Competitive rates based on the local postal rate makes this an attractive service.
How does it work
We offer a free PO box with a freepost number per country, wherever you advertise. If you opt for a paid response service for your domestic customers, with PO Box Service, we can offer you a PO Box with a freepost number in the countries in which you advertise.
Available in these countries
The response service is available in the United Kingdom, Austria, Germany, Belgium, the Netherlands, Switzerland, Spain, Italy, Canada, the United States, Hungary and France.
What does it cost
You pay a monthly fee for the PO box. The rate per mail item/postcard depends on the destination and the service: national or international, free or paid. In addition, you also pay a fee to have your reply cards delivered.
Cost and conditions
Maximum dimensions and weight
- Max. 0.5 kg or max. 2 kg
- Max. 38 x 26.5 x 32 mm
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Belgian returns
Here, read more about our services for returning parcels in Belgium
International returns
PostNL can also be of service for international returns, within and outside Europe. Read all about it here.