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Frequently Asked Questions

I shipped a package, and it was delivered according to Track & Trace, but my customer did not receive anything.

The package may have been received by a household member/roommate of your customer. The package may also have been delivered to your neighbour's address. The Track & Trace page then states which address it has been delivered to. 

Are you having trouble? Contact our business customer service via the contact options at the bottom of this page.

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