I shipped a package, and it was delivered according to Track & Trace, but my customer did not receive anything. What happens next?

I shipped a package, and it was delivered according to Track & Trace, but my customer did not receive anything.

My package was delivered late. Will I get my shipping back?

My package was damaged when it was delivered to the recipient, can I get compensation? 

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Complaints or problems | PostNL

Select a frequently asked question about complaints or problems

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<p>It is busier than usual. We do our very best to deliver everything in a timely manner. Unfortunately, some parcels may take a bit longer to arrive. So sorry about this. On the track &amp; trace pages you can find more information on the status of your parcel.</p>

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