PostNL Belgium Customer Service
Do you wish to know the status of your parcel? Please use our Track & Trace page.
We are available by telephone Monday to Friday from 9:00 a.m. to 5:00 p.m.
Read frequently asked questions about shipping.
The rate of your package depends on 4 factors: destination, weight, dimensions and insurance. Extra insurance is optional, as PostNL insures your parcel according to the conditions of the Convention for the Carriage of Goods (CMR).
We advise you to use the first step of the Online Shipping Flow (enter destination, weight, dimensions and insurance) After completing this you will see the shipping cost immediately.
PostNL Parcels offers standard insurance according to the conditions of the Convention on the Contract for the International Carriage of Goods by Road (CMR), without any surcharge. These conditions ensure that you are paid a price per kilogram in the event of damage or loss of your parcel.
You can also opt for additional insurance for the price of €2.5. If your package is lost or damaged, you will be reimbursed up to a maximum of €500 for Belgium and Europe and up to €200 for non-European countries, with a maximum reimbursement of the amount of the purchase invoice. Shipping costs will not be refunded under any circumstances.
The invoice of the content of the parcel and the accompanying customs forms. You will be presented with the necessary customs forms when preparing an international shipment. You can then print these together with your shipping label.
First of all, the packaging must be sturdy and well-sealed. It is also important to attach the shipping label correctly to the parcel:
A shipping label is valid for a maximum of 7 days after payment. After that your parcel will no longer be accepted at the PostNL location.
Shipments can only be sent to standard home addresses. PO boxes, business reply numbers or other PostNL locations are not accepted as addresses.
Forenames and surnames are always required for the recipient address.
In foreign countries these recipient details can be used to deliver the parcel. These fields are not mandatory, but they do increase the chance of delivery.
You will not receive a physical proof of delivery. However, your parcel will be scanned when it is delivered to the PostNL location. This can also be found in Track & Trace. This scan, of which you will be notified by e-mail, serves as proof of delivery.
There are no restrictions on the number of parcels per PostNL location.
The PostNL location has the right to refuse a parcel if it does not meet the PostNL shipping requirements. This means that your parcel is larger or heavier than the specified size/weight on the label. The PostNL point may also refuse your parcel if it is not properly packed or if the label is not clearly attached to the parcel.
Has your parcel been refused because of technical problems? Or do you have another question about your parcel being refused? Contact the PostNL Belgium customer service