Read frequently asked questions about shipping.

What are the charges for sending a parcel?

The rate of your package depends on 4 factors: destination, weight, dimensions and insurance. Extra insurance is optional, as PostNL insures your parcel according to the conditions of the Convention for the Carriage of Goods (CMR).

We advise you to use the first step of the Online Shipping Flow (enter destination, weight, dimensions and insurance) After completing this you will see the shipping cost immediately.

What are the maximum dimensions and weight of my parcel?

  • Parcels may have a maximum weight of 20 kg.
  • The dimensions may not exceed 60 x 60 x 55 cm.
  • The total dimensions may not exceed 175 cm.

What is the standard insurance for sending parcels via the Online Shipping Flow?

PostNL Parcels offers standard insurance according to the conditions of the Convention on the Contract for the International Carriage of Goods by Road (CMR), without any surcharge. These conditions ensure that you are paid a price per kilogram in the event of damage or loss of your parcel.

You can also opt for additional insurance for the price of €2.5. If your package is lost or damaged, you will be reimbursed up to a maximum of €500 for Belgium and Europe and up to €200 for non-European countries, with a maximum reimbursement of the amount of the purchase invoice. Shipping costs will not be refunded under any circumstances.

Which documents should I provide for shipments to non-EU countries?

The invoice of the content of the parcel and the accompanying customs forms. You will be presented with the necessary customs forms when preparing an international shipment. You can then print these together with your shipping label.

How do I prepare a package for shipment?

First of all, the packaging must be sturdy and well-sealed. It is also important to attach the shipping label correctly to the parcel:

  • Make sure the label is printed on a properly functioning printer so that the data is clearly legible.
  • Prevent the label from getting wet. Cover your label with a transparent plastic sheet.
  • Note: when sending a tube, it is important to stick the barcode lengthwise.