Frequently Asked Questions


Read frequently asked questions about shipping.

What are the charges for sending a parcel?

What are the maximum dimensions and weight of my parcel?

What is the standard insurance for sending parcels via the Online Shipping Flow?

Which documents should I provide for shipments to non-EU countries?

How do I prepare a package for shipment?

For how long is my shipping label valid?

Can I send my parcel to special addresses (PO Box, freepost number, other PostNL locations)?

I do not want my forename and surname on the label

Why is it advisable to include the recipient's e-mail address and mobile phone number?

Do I get a receipt when I drop off my parcel?

How many parcels can I bring to a PostNL location?

My parcel has been refused at the PostNL location.

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